Privacy Policy

Introduction

Dolly Boat Charter – Exhilaride Pty Ltd ("we", "us", or"our") is dedicated to safeguarding the privacy and security of your personal information. This Privacy Policy outlines, in detail, the manner inwhich we collect, utilize, store, and protect your data when you interact withour website or access our luxury boat charter services. By visiting our websiteor engaging with our services, you consent to the practices described in thispolicy.

Information We Collect

We may collect a variety of personal data from you, including but not limited to:

• Contact Information: Such asyour full name, email address, telephone number, and residential or mailingaddress.
• Booking and Service Details: Including requested charter dates, number of guests, preferences, dietary requirements, and any special instructions you may provide to tailor yourexperience on the “Dolly”.
• Payment Information: Such as credit card or bank account details, which are processed securely through reputable third-party payment gateways. We do not retain your full payment dataon our own servers.
• Website Usage Data: Including your IP address, device type, browser version, operating system, pages visited, time spent on site, referring website, and other analytical data collected via cookies and similar technologies.
• Communications: Any correspondence, feedback, or queries submitted via our website forms, email, or telephone, including records of bookings and customer service interactions.

Purpose of Data Collection and Use

We use the information we collect for thefollowing purposes:

• To respond promptly to enquiries, provide quotations, and assist with booking arrangements.
• To process and confirm reservations, manage payments, and deliver our charter services as requested.
• To communicate important updates, confirmations, cancellations, or changesrelating to your charter experience.
• To personalise and enhance your experience aboard the “Dolly”, including catering to special requests and preferences.
• To conduct internal analysis to improve our service offerings, website functionality, and overall customer experience.
• To comply with applicable legal, regulatory, or compliance obligations, including record-keeping and tax requirements.
• To safeguard our legitimate business interests, including the detection and prevention of fraud or misuse of our services.

Disclosureof Personal Information

We do not sell, trade, or rent your personally identifiable information to external parties. Your data may be disclosed solely to trusted third-partyservice providers (such as payment processors, IT support, email service platforms, or marketing agencies) strictly for the purpose of facilitating ourservice or performing functions on our behalf, and always subject to appropriate confidentiality obligations. Information may also be disclosed if required by law, regulation, or court order, or when necessary to protect ourrights, property, or personal safety or that of others.

Data Security

We implement robust physical, electronic, and administrative safeguards to protectyour personal data against un authorised access, alteration, disclosure, ordestruction. These measures include secure servers, encryption technologies, regular security audits, restricted access protocols, and staff training ondata privacy. While we strive to use commercially acceptable means to protectyour personal information, no method of transmission over the Internet orelectronic storage is entirely secure; therefore, absolute security cannot be guaranteed.

Cookies and Analytical Technologies

Our website employs cookies and related tracking technologies to enhance user experience, monitor site performance, and understand visitor usage patterns. Cookies are small files placed on your device and can be managed or disabled inyour browser settings, although some features of our site may not function optimally if cookies are disabled. We may use analytics providers (such as Google Analytics) to assist in this process, but these parties are prohibited from using the data for any purpose other than to provide us with statistical reports.

Access, Correction, and Deletion of Personal Data

You have the right to request access to the personal information we hold about you, to correct inaccuracies, or to request deletion of your data, subject to certain legal and operational exceptions. Requests should be made in writing tothe contact details provided below. We will respond to such requests in atimely and compliant manner.

International Data Transfers

As our business operations are based in Australia, your personal information will be stored and processed on secure servers located within Australia. If you are accessing our website or services from out side Australia, you acknowledge andconsent to the transfer of your information to Australia, where data protection laws may differ from those in your jurisdiction.

Children’s Privacy

Our services and website are not intended for, nor directed at, individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If you believe that a child under 18 has provided us with personal data, please contact us without delay so that we may take appropriate steps to remove such information from our records.

Policy Updates and Notification

We reserve the right to amend this Privacy Policy at any time to reflect changes to our practices, services, or legal obligations. Any revisions will be posted on this page with a revised effective date. We encourage users to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact us at:

• Email: info@dollyboatcharter.com.au
• Phone: +61290648811
• Mailing Address: PO Box 7352 Alexandria NSW 2015

This Privacy Policy is effective as of 01/07/2025.